 |
||||||||||||
|
||||||||||||
|
|
Prompt Account Number When you configure a Prompt, you can specify an account number. It is very important to fully understand how this works, since the GDS does not have a guaranteed way to know the account number for a PNR. Because of this, our product can be inconsistent if you use the account number option. The application sits in the background and watches the GDS responses. It looks for the account number and remembers it when it sees it. It also understands various GDS commands like Ignore and End. When it sees those, it knows you are moving to a new PNR, so it clears the account number from memory. When you display a PNR, the account number typically does not appear in the first screen. It only appears when you move down to the section of the PNR that contains it. So, if you have a prompt that looks for account number 1234, it will not work if an agent displays a PNR with that account and immediately enters a flight availability request. This is because the account number has not yet appeared on the screen. When creating a new PNR, the account number is typically copied in from a profile. However, when the profile is copied the account number won't appear on the screen, so the application will not see it. The only way the application can reliably know the account number is to make sure that the agent always displays that portion of the PNR. This, of course, is not reliable either. One work-around that is very effective is to create a prompt that detects whenever an agent copies a profile into a PNR. When that happens, the prompt should then send the GDS command to display the account number. This will ensure that Genie knows the account number for all new PNRs. If you have important messages to display for particular accounts, there are two approaches that work very well:
|
|
||||||||
Copyright ©2004-2007 LaunchMagic.com, Inc. All rights reserved. |
 |
|
||||||
BookingBuilder Technologies |