I Want To: Improve Personal Service To My Customers
BB Genie tailors your service precisely to your clients’ needs in so many different ways. Here are just a few examples:
For business travel bookings, BB Genie reminds agents which of the client’s policy rules need to be applied. Examples include choice of preferred supplier, permitted class of travel and upper spending limits.
Help your clients’ budgets stretch further. BB Genie alerts the agent if a traveller has any unused air tickets which would be appropriate for their journey.
BB Genie will automatically remind you if your client has mobility needs, dietary restrictions or any other special requirements stored in their profile or other customer databases.
BB Genie can help to warn of problems which may affect the traveller’s trip, such as industrial action, airport delays or severe weather.
Remind your agents of travellers who need to be treated with special sensitivity. If you are looking after VIP travellers, you can prompt Genie to remind your agents as soon as they call up the traveller's profile. Never overlook your best customers or other critical travellers again.