I Want To: Minimize My Agency Debit Memos
Another reason our agency customers really like BB Genie is that it slashes their bills for debit memos – sometimes by thousands of dollars or euros. It achieves this by exercising quality control at the point of sale. As a result, mistakes are avoided before they result in financial penalties.
BB Genie reduces the error rate by prompting agents at key moments in the booking process with reminders about how to input reservation data.
Example: The airline you are booking requires a specific ticket designator or endorsement on the ticket. Genie adds the entry to the PNR for you, or simply displays it on the screen so it is not forgotten. Using Genie to enter formats means they are entered correctly each time.